Return & Refund Policy – Beads of Change

At Beads of Change, we take pride in crafting meaningful, high-quality, handcrafted, gemstone jewelry. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns: We accept returns within 14 days of delivery for unworn and undamaged items. Customers are responsible for return shipping costs.
Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days. Shipping fees are non-refundable.
Exchanges: If you receive a defective or damaged item, please contact us within 7 days of delivery for a replacement.
Custom Orders: Due to the unique nature of custom and personalized pieces, all sales are final unless the item arrives damaged or defective.

📩 For return requests, please contact us at hello@beadsofchange.org with your order number and details.

Privacy Policy – Beads of Change

Effective Date: 1/1/25

At Beads of Change, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email, shipping address, and payment details.
Non-Personal Information: We may collect anonymous data, such as browser type and site interactions, to improve our website.

2. How We Use Your Information

To process and fulfill orders
To respond to inquiries and provide customer support
To send promotional emails (only if you opt-in)
To improve our website and services

3. Data Protection & Security

We implement security measures to protect your information. Payment details are handled securely through Wix Online Payments or Paypal and are not stored on our servers.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share data with trusted third-party services (e.g., payment processors, shipping carriers) to complete your orders.

5. Your Rights

You may request access, correction, or deletion of your personal data.
You can unsubscribe from marketing emails at any time.

📩 Questions? Contact us at hello@beadsofchange.org

Terms of Service – Beads of Change

Effective Date: 1/1/25

Welcome to Beads of Change! By using our website, you agree to the following terms.

1. General Terms

By purchasing from our site, you confirm that you are at least 18 years old or have parental consent.
We reserve the right to update or modify these terms at any time.

2. Products & Orders

Our jewelry is handcrafted; slight variations may occur.
We reserve the right to limit or refuse orders that appear fraudulent.

3. Payment & Pricing

Prices are listed in USD and may change without notice.
We accept Mastercard/Visa/AmEx/PayPal/Venmo. Payment must be completed before shipment.

4. Shipping & Delivery

Orders are processed within [5] business days.
We are not responsible for shipping delays or lost packages once handed over to the carrier.

5. Returns & Refunds

Returns are accepted within 14 days (see our Return Policy for full details).

6. Liability

We are not responsible for allergic reactions or misuse of products.
We are not liable for any damages beyond the cost of the purchased item.